We recognise that our customers are diverse with individual needs.

Our common sense approach is about equipping our employees with the knowledge, skills and confidence to deliver quality services for our customers and create open and flexible environments for all. We've had positive feedback on our approach from the Scottish Housing Regulator and Customer Service Excellence.

We encourage staff and customers to adopt our principles to reflect our diversity objectives.

We strive to be an organisation that exceeds the standards set by others in this area.

Colleagues, suppliers and customers are encouraged to adopt our principles to reflect our diversity objectives, you can find out more here.

Places for People Equality Objectives 2016-2020

Our vision is 'working to provide aspirational homes and inspirational places'.

Our equality objectives give us direction and help us to achieve our vision. They say how we aim to advance and improve what we do and meet equality legislation.

Our aim is never to make the same mistake twice and to ensure we continue to treat people fairly and deliver equal outcomes to make a difference to people lives.

  • These objectives are about:
  • Making sure that we provide excellent services and treating people fairly.
  • Working well with other people who deliver our services.
  • Being a first class employer and creating opportunities for training and employment.

Our key priorities and future work includes:

Objective 1: Improving services

  • Develop and incorporate best diversity practice in design and delivery of services.
  • Carry out equality analysis to make sure that we understand how our services and products impact on different people.
  • Identify new products to support older people.

Objective 2: Improving access to products and services

  • Improve design and access to our developments taking into account individual circumstance and need.
  • Ensure that our information and communications are clear and fit for purpose.
  • Making it easier for deaf and hearing impaired customers to access our services.
  • Make sure that more and more people take advantage of our financial products so that they get extra help with the cost of living and cheaper deals.

Objective 3: Working with partners and contractors

  • Work with contractors to help them to achieve their social goals and provide social value.
  • Look at ways of increasing opportunities for new contracts so that we can continue to provide quality and value for money.
  • Work with other companies and share good practice.

Objective 4: Being a good employer

  • Increase opportunities to provide valuable training and learning and aim to employ more young people across the Group.
  • Make sure that our staff have good training and are recognised for doing a good job.
  • Engaging with staff so that we can get to the root causes of problems and deal with them.

How we make sure we do what we say

We look at the progress that we are making throughout the year in lots of different areas of our business since diversity and inclusion isn’t just a ‘one off’ event.

This includes:

  • Looking at our customer’s feedback and responses from engagement activity to measure satisfaction and where we are making a difference.
  • Our annual business planning process which golden threads diversity throughout.
  • Pulling together positive feedback that we receive and sharing good practice.

We also carry out business diversity self-assessment health checks which enable our staff to contribute ideas for improving what we do.

Looking at and trying to improve what we do is ongoing. We will consult upon and review our equality objectives every four years. If you want more details about how we will achieve our objectives, please get in touch.

Get in touch

Write to us
Diversity and Inclusion
Places for People Group,
Stanley House,
The Boulevard,
LS10 1PZ