From 1 April our complaints policy follows the revised SPSO complaint handling procedures. You can find out more here including our new leaflet.

We value complaints and use information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. We can support you if you need help to make a complaint.

This short video from the SPSO explains how you can complain about organisations including housing associations.  

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