Get in touch

You can contact us by telephone on 0131 657 0600.

Lines are open Monday to Thursday 9am to 5pm and Friday from 9am to 4pm (excluding bank holidays).

Please note: calls to local numbers may be cheaper or included in your call package. Always check with your provider.

If calling about a repair

When you call, have your property reference number, house number or postcode ready.

Lines are open Monday to Friday 8am to 6.30pm. Press 1 for repairs then press.

  • Option 1 for new emergency repairs
  • Option 2 for gas servicing
  • Option 3 for electrical testing

Emergency repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

Hard of hearing?

Customers who are hard of hearing can text us on 07790 886 967 for repairs only.


We can use the Big Word language service to translate if English is not your first language.