We are a group of customers who meet up regularly to review the services we pay rent for.
We encourage and facilitate this as part of our duty to involve tenants in the self-assessment or scrutiny of services and performance against The Scottish Social Housing Charter (The Charter)
We have successfully completed many 'inspections' on services. By successful, we mean that we have made recommendations which have been implemented.
We have received training and support from the Tenants Information Services as well as attending their annual conference and other events. A few of us have also attended training at the Social Enterprise Academy.
Once we've decided on an area of service to scrutinise we then set out a plan. It's not all paperwork - we also do field work (which is a lot of fun and really interesting) and this has included:
We also look at performance, interview staff, check policies, procedures and computer systems.
We are always on the look-out for new members and we want to involve a diverse group of tenants to get wide ranging views.
You can get in touch with us by emailing firstname.lastname@example.org.
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If you would like to find out more: