We value complaints and use the information from them to learn lessons and make changes to improve our services.

We actively monitor our complaints and report to our Board Members on a quarterly basis and to the Scottish Housing Regulator.

 

April 2020 to March 2021

Stage one complaints:

Total number of complaints: 433

Stage two complaints:

Total number of complaints: 57

April 2019 to March 2020

Stage one complaints:

Total number of complaints: 686

Stage two complaints:

Total number of complaints: 47

April 2018 to March 2019

 Stage one complaints:

Total number of complaints: 658

Stage two complaints:

Total number of complaints: 39

Making a Complaint

We know that sometimes things can go wrong and that you may become dissatisfied with our services.