An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.
Please contact National Grid UK: 0800 111 999
Please contact Scottish Power: 0845 2727 111
We follow the Right to Repair legislation and will attend complete loss of heating by the end of the next working day (Monday to Friday 18:30pm and Saturday 12:30pm.
All emergency repairs need to be reported by phone immediately on 0131 657 0600. This line is open 24 hours a day, 365 days a year.
We aim to carry out all emergency repairs within 4 hours.
When you call, have your property reference number, house number or postcode ready.
Deaf and hard of hearing customers can report an emergency repair by: