In general, you're responsible for taking care of your home, which means doing things like internal decoration, gardening, simple DIY jobs and looking after any fittings or appliances you install.
You are also responsible for any damage you cause.
We are responsible for repairing and maintaining the structure and of your home, any communal areas and the fixtures and fittings we've provided.
The quickest way to report a repair is with your online account.
We expect you to organise and pay for any repairs that are your responsibility. There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:
If you are unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please contact us.